Why is my account locked?

Created at:

In cases where the billing provider is not able to authorize the credit card provided, the account will automatically be locked by the system and access to the Incapsula dashboard will be blocked.

While the account is locked the sites under it will continue to function as usual, and traffic to the site will flow as regularly. If the account is in locked state for 30, it will be deleted from the service and traffic to the sites will be bypassed directly to the hosting server.

Once you will attempt to access the dashboard, the option to re-enter the credit card details will appear, and following it correctly will lead to the account's release from the locking state.

If you have done the mentioned procedure and still get locked, please open a ticket at support.incapsula.com.

Was this article helpful?
2 out of 2 found this helpful
Have more questions? Submit a request


  • Avatar

    i haven't attempted any payment method yet my account is locked

  • Avatar
    Alleiner James

    Same issue as localhost, my former account was locked forever. What it has to do with my credit card, I think your TOS is too sensitive and vulnerable.

Powered by Zendesk