How do I cancel my Incapsula account?

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Online Plans (Pro and Business)

Cancellation of an Imperva Cloud WAF account is performed by the Imperva support personnel, upon request. In order to avoid any cases of accounts being charged while awaiting cancellation, please take the following steps prior to contacting for account cancellation: 

  1. Login to Cloud WAF MY Management Console
  2. Downgrade your plan to Free. You can do it at Management>Subscription>Change Plan To section.
  3. Remove all domains from your account.
  4. Revert all the DNS changes you have made while you were on Cloud WAF.

Please note that an account cancellation request must come from the account's administrator. Requests coming from other, non-administrator users will require the account administrator's written confirmation from the email listed on Imperva Cloud WAF end.

We are constantly trying to improve Imperva service; if you'd like to share your reasons for leaving, you can email us at


Enterprise Plans

Enterprise plans are usually contracted for a full year. An Enterprise customer wishing to cancel their account will need to contact their account manager.

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  • Avatar

    is it all over?
    no more paid for?

  • Avatar
    Yair Uziel

    @bond - correct, once the plan is changed to Free you will not be charged in the future.

  • Avatar

    Account>Plan>Change Plan section.
    cannot find iy :(

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